The LipoClinic Dr. Heck GmbH takes the privacy of your personal data very seriously. We take honesty and transparency very seriously.
OUR DATA PROTECTION COMMITMENT:
- We respect your privacy and decisions.
- We ensure that privacy and security are an integral part of all our actions.
- We will not send you unsolicited marketing communications; you can change your mind at any time.
- We will never offer or sell your information.
- We are committed to keeping your information secure, including by working with trusted partners.
- We are committed to openness and transparency regarding the use of your data.
- We respect your rights.
WHO WE ARE:
We are the LipoClinic Dr. Heck GmbH and you can reach us as following:
45470 Mülheim an der Ruhr, Germany
Phone: +49 208/ 444 759 81
If you have any questions about our data protection, please contact our data protection officer Mister Matthias Klagge. You can reach him as following: Mister Matthias Klagge Data Protection Officer, TIGGES DCO GmbH, Zollhof 8, +49211 8687-204,
WHAT DATA DO WE COLLECT FROM YOU AND HOW DO WE USE IT?
For the LipoClinic Dr. Heck you, the patient, are the centre of our activities. We look forward to hearing from you, to learning more about you, in order to develop and improve our services.
HOW DO WE COLLECT OR RECEIVE YOUR DATA?
When you access our website, i.e. when you do not register or otherwise submit information, information of a general nature is automatically collected. If you as a user neither register nor otherwise provide information, we collect the following data from y
- IP address
- Referrer URL,
- Host name of the accessing computer,
- Date and time of the server request,
- Content of the request (concrete page),
- Operating system, language and version of the browser software.
We receive this data directly from your browser. Processing is in accordance with Art. 6 Para. 1 lit. f DSGVO on the basis of our justified interest in improving the stability and functionality of our website.
Recipients of the data may be technical service providers who act as contract processors for the operation and maintenance of our website.
The data will be deleted as soon as they are no longer required for the purpose of collection. This is generally the case for the data used to provide the website, when the respective session has ended.
Law or contract does not require the provision of the aforementioned personal data. Without the IP address, however, the service and functionality of our website cannot be guaranteed. In addition, individual services may not be available or may be restricted. For this reason an objection is excluded.
WHAT HAPPENS WHEN USING THE CONTACT FORM?
Alternatively, it is possible to contact us via the provided e-mail address. In this case, the user's personal data transmitted with the e-mail will be stored.
The processing of the personal data from the contact form serves only to process the contact. In the case of contacting us by e-mail, this is also the necessary legitimate interest in the processing of the data. The other personal data processed during the sending process serves to prevent misuse of the contact form and to ensure the security of our information technology systems.
Rechtsgrundlage für die Verarbeitung der Daten ist bei Vorliegen einer Einwilligung des Nutzers Art. 6 Abs. 1 lit. a DSGVO. Rechtsgrundlage für die Verarbeitung der Daten, die im Zuge einer Übersendung einer E-Mail übermittelt werden, ist Art. 6 Abs. 1 lit. f DSGVO. Zielt der E-Mail-Kontakt auf den Abschluss eines Vertrages ab, so ist zusätzliche Rechtsgrundlage für die Verarbeitung Art. 6 Abs. 1 lit. b DSGVO.
Recipients of the data may be contract processors. In this context, the data is not forwarded to third parties. The data is exclusively for processing the conversation.
As soon as the data is no longer necessary for the purpose for which they were collected it will be deleted. For the personal data entered in the contact form and those sent by e-mail, this is the case when the respective conversation with the user has ended. The conversation is finished when the matter in question are clarified.
The user has the possibility to revoke his consent to the processing of personal data at any time. If the user contacts us by e-mail, he can object to the storage of his personal data at any time. In such case the conversation cannot continue. In this case, all personal data stored in the course of the contact will be deleted.
If a contractual relationship is established, we are subject to the legal retention periods according to HGB and delete your data after these periods have expired.
The provision of your personal data is voluntary. However, we can only process your request if you provide us with your name, your e-mail address and the reason for the request.
HOW DO WE USE GOOGLE ANALYTICS?
I. If you have given your consent, this website uses Google Analytics, a web analytics service provided by Google LLC. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of this website is transferred to a Google server in the USA and stored there.
II. This website uses Google Analytics with the extension "_anonymizeIp()". This allows IP addresses to be processed in a shortened form, thus excluding the possibility of personal references. If the data collected about you contains a personal reference, it is immediately excluded and the personal data is immediately deleted.
On our behalf, Google will use this information to compile reports on website activities and to provide further services related to website and internet use to us as the website operator. We use Google Analytics to analyse and regularly improve the use of our website. We can use the statistics obtained to improve our offer and make it more interesting for you as a user. The IP address transmitted by your browser within the framework of Google Analytics is not combined with other data from Google.
III. The storage of Google Analytics cookies is based on Art. 6 para. 1 lit. a) DSGVO. Consent is obtained in the context of the query of your consent to the setting of cookies.
IV.You have several options to object to and/or prevent the collection of your data by Google Analytics: Opt-out cookie: Set an opt-out cookie to prevent the collection of your information on future visits to this site. Please use the following link: Disable Google Analytics.
You can also prevent the collection of your data by not giving your consent to cookies for marketing purposes within the scope of our cookie consent. If you have given your consent, you can revoke it at any time. See section IX below. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.
V. We have concluded a contract with Google for commissioned data processing. We fully implement the strict requirements of the German data protection authorities when using Google Analytics.
HOW DO WE USE GOOGLE ADS?
I. We use the offer of Google Ads to draw attention to our services by means of advertising material (so-called Google Ads) on external websites. In relation to the data of the advertising campaigns, we can determine how successful the individual advertising measures are. In this way, we pursue the interest in showing you advertising that is of interest to you, to make our website more interesting for you and to achieve a fair calculation of advertising costs.
II. These advertising media are delivered by Google via so-called "Ad Servers". For this purpose, we use ad server cookies, through which certain parameters can be used to measure success, such as the display of ads or clicks by users. If you reach our website via a Google ad, Google Ads will store a cookie in your PC. These cookies usually expire after 30 days and do not intended to identify you personally. The unique cookie ID, number of ad impressions per placement (frequency), last impression (relevant for post-view conversions) and opt-out information (marking that the user no longer wishes contact) are usually stored as analysis values for this cookie.
III. These cookies enable Google to recognize your internet browser. If a user visits certain pages of an ads client's website and the cookie stored on their computer has not expired, Google and the client may recognize that the user clicked on the ad and is redirected to that page. A different cookie is associated with each ad client. As a result, cookies through the websites of ad clients are not tracked. We ourselves do not collect and process any personal data in the advertising measures mentioned above. We only receive statistical evaluations from Google. By means of these evaluations we can recognize which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising material, in particular we cannot identify the users on the basis of this information.
IV. Due to the marketing tools used, your browser automatically establishes a direct connection with the Google server. We have no influence on the scope and further use of the data collected by Google by the use of this tool and therefore inform you according to our state of knowledge: Through the integration of ads, Google receives the information that you have called up the corresponding part of our website or clicked on an ad from us. If you have registered with a Google service, Google can assign the visit to your account. Even if you are not registered or have not logged in with Google, it is possible that the provider will find out your IP address and save it.
V. You can prevent participation in this tracking process in various ways:
a) by setting your browser software accordingly, in particular by suppressing third-party cookies;
b) by deactivating cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com", www.google.de/settings/ads,
whereby this setting will be deleted when you delete your cookies;
c) by deactivating the interest-based ads of the providers that are part of the self-regulation campaign "About Ads" via the link www.aboutads.info/choices,
whereby this setting will be deleted when you delete your cookies;
d) by permanently deactivating it in your Firefox, Internetexplorer or Google Chrome browsers under the link: http://www.google.com/settings/ads/plugin.
VI. Further information on data protection at Google can be found here:
Alternatively, you can visit the Network Advertising Initiative (NAI) website at http://www.networkadvertising.org Google has submitted to the EU-US Privacy Shield, https://www.privacyshield.gov/EU-US-Framework.
VII.The legal basis for the storage of Google Ads cookies is Art. 6 para. 1 sentence 1 lit. f DSGVO. Consent is obtained in the context of the query of your consent to the setting of cookies.
In the case that Facebook passes on personal data to its parent company, Facebook Inc. of Menlo Park, California, U.S.A. (Facebook Inc.), Facebook Inc. is certified under the EU-US Privacy Arbitration and thus gives a commitment to comply with European data protection standards. For more information about the privacy shield, please visit:
- For information on the status of Facebook Inc. certification, please visit: https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active
Facebook provides us with various anonymous statistics about the visitors of our fan page within the framework of the so-called page insights. We have no influence on the creation of this information. In particular, we cannot turn off the collection and processing by Facebook. For a selectable period of time as well as for the categories fans, subscribers, persons reached and interacting persons, Facebook will provide the following anonymous data to us with regard to our fan page:
- Total number of page views
- "like" statements
- Site activities
- Interaction of contributions
- Video views
- Range of contributions
- Shared content
- Share of men and women
- Origin related to country and city
For more information about the Page Insights, please visit the corresponding Facebook website at:
We use this information to make our fan page and the content contained on the fan page more attractive for the visitors of our fan page. This also represents our legitimate interest in terms of our legal basis for this processing in accordance with Art. 6 Paragraph 1 Sentence 1 lit. f) DSGVO.
The mutual obligations with regard to the joint responsibility are laid down in the "Seiten-Insights-Ergänzung bezüglich des Verantwortlichen". In it, Facebook assumes primary responsibility within the meaning of the DSGVO for the processing of Insights data and declares to fulfil all obligations arising from the DSGVO with regard to the processing of Insights data (including Articles 12 and 13 DSGVO, Articles 15 to 22 DSGVO and Articles 32 to 34 DSGVO). With regard to the processing of Insights data, only Facebook can make and implement decisions. Since Facebook decides at its sole discretion how to fulfill its obligations under this Agreement, we have no influence on Facebook's fulfillment of its data protection obligations. Should we receive inquiries in connection with the Insights data, we are obliged to forward all relevant information to Facebook.
In accordance with the case law of the European Court of Justice, we are jointly responsible with Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland (Facebook) for the processing of personal data collected by Facebook when you visit our Instagram fan page.
In the event that Facebook passes on personal data to its parent company, Facebook Inc. of Menlo Park, California, U.S.A. (Facebook Inc.), Facebook Inc. is certified under the EU-US Privacy Arbitration and thus gives a commitment to comply with European data protection standards. For more information about the privacy shield, please visit:
Information on the status of the certification of Facebook Inc:
Facebook provides us with various anonymous statistics about the visitors of our Instagram-Fanpages within the framework of the so-called page insights. We have no influence on the creation of this information. In particular we cannot turn off the collection and processing by Facebook. For a selectable period of time, the following information on the respective page is provided to us by Facebook in the form of anonymized data:
- Activity: This section provides insights into our profiles including interactions (such as profile visits and website clicks, how many people have seen our content and where they found it).
- Content: Here we get insights on articles, stories and promotions.
- Audience: Here we learn more about our subscribers and our audience.
You can find more information here: https://help.instagram.com/788388387972460?helpref=faq_content.
We use this information to make our fan pages and the content contained on the fan pages more attractive for the visitors of our fan pages. This also represents our legitimate interest in terms of our legal basis for this processing in accordance with Art. 6 Paragraph 1 Sentence 1 lit. f) DSGVO.
We are trying to conclude a joint responsibility agreement with Facebook also with regard to the Instragram service. To date, Facebook has not yet commented on the Instagram service. However, it should be noted that only Facebook can make and implement decisions regarding the processing of Insights data. We have no influence on this. Should we receive requests in connection with the Insights data, we will immediately forward them to Facebook.
HOW DO WE USE YOUTUBE VIDEOS?
I. We use the provider YouTube for the integration of videos. YouTube is operated by YouTube LLC with headquarters at 901 Cherry Avenue, San Bruno, CA 94066, USA. YouTube is represented by Google Inc. with headquarters at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. The YouTube plugin used on our website is only activated when you click on the "Play" button and thus agree to the use of YouTube. With your consent, a connection to the YouTube servers is established and the plugin is displayed. This will transmit to the YouTube server which of our Internet pages you have visited. If you are logged in as a member of YouTube, YouTube associates this information with your personal user account. If you use the plugin, e.g. by clicking on the start button of a video, this information is also assigned to your user account. You can prevent this association by logging out of your YouTube account and other accounts of the companies YouTube LLC and Google Inc. before using our website and deleting the corresponding cookies of the companies.
II. The purpose and scope of the data collection and the further processing and use of the data by YouTube as well as your rights in this regard and setting options to protect your privacy can be found in the YouTube data protection information: google.com/intl/en/policies/privacy/
I. Furthermore, cookies are stored on your computer when you use the website. Cookies are small text files that are stored on your hard drive in accordance with the browser you are using and through which certain information flows to the party that sets the cookie (in this case us). Cookies cannot execute programs or transfer viruses to your computer. They are used to make the Internet offer as a whole more user-friendly and effective.
II. We use transient cookies. Transient cookies are automatically deleted when the user closes the browser. This includes in particular session cookies. These store a so-called session ID, with which various requests from the visitor's browser can be assigned to the common session. This enables the visitor's computer to be recognised when the visitor returns to your website.
III. We use persistent cookies. Persistent cookies are automatically deleted after a specified period of time, which may vary depending on the cookie. We delete the cookies according to the deletion period.
More detailed information about the cookies used on this site and how to change your cookie consent can be found here.
USE OF EXTERNAL LINKS
If you use external links which are offered within the framework of our website, this data protection declaration does not extend to these links. Insofar as we offer links, we assure you that at the time of setting the link, no violations of applicable law were discernible on the linked Internet pages. However, we have no influence on the compliance with data protection and security regulations by other providers. Therefore, please also inform yourself on the websites of the other providers about the data protection declarations provided there.
SECURITY MEASURES TO PROTECT THE DATA STORED WITH US (ssl/tles encryption)
In order to prevent loss or misuse of the data stored with us, we take extensive technical and organisational security measures, which are regularly checked and adapted to technological progress. Insofar as it is within our sphere of influence, we use in particular modern encryption techniques as well as a large number of other measures to prevent unauthorised access by third parties. To protect your personal data, our website uses SSL or TLS encryption when transmitting confidential content. This is indicated by a lock symbol in the address line of your browser, in addition the URL changes from "http://" to "https://". Your data is stored in our databases, which are only accessible to us and our employees who are specially trained in data protection.
WHAT RIGHTS DO YOU HAVE?
1. Right of access to information
You can request confirmation from the person responsible as to whether personal data concerning you is being processed by us.
If such processing has taken place, you can request information from the data controller about the following:
(1) the purposes for which the personal data are processed;
(2) the categories of personal data processed;
(3) the recipients or categories of recipients to whom the personal data concerning you have been or will be disclosed;
(4) the planned duration of storage of the personal data concerning you or, if it is not possible to give specific details, criteria for determining the duration of storage;
(5) the existence of a right of rectification or deletion of personal data concerning you, a right to have the personal data processed by the responsible person limited or a right to object to such processing
(6) the existence of a right of appeal to a supervisory authority;
(7) all available information on the origin of the data, if the personal data are not collected from the data subject.
You have the right to request information as to whether personal data concerning you is transferred to a third country or to an international organisation. In this context, you may request to be informed of the appropriate guarantees pursuant to Art. 46 DSGVO in connection with the transfer.
2. Right of rectification
You have the right to ask the data controller to correct and/or complete the data if the personal data processed concerning you is incorrect or incomplete. The data controller shall make the correction without delay.
3. Right to limit processing
You may request the restriction of the processing of personal data concerning you under the following conditions:
(1) if you dispute the accuracy of the personal data concerning you for a period of time that allows the person responsible to verify the accuracy of the personal data;
(2) the processing is unlawful and you object to the deletion of the personal data and request instead the restriction of the use of the personal data;
(3) the controller no longer needs the personal data for the purposes of the processing, but you need it in order to assert, exercise or defend legal claims, or
(4) if you have lodged an objection to the processing pursuant to Art. 21 para. 1 DPA and it has not yet been established whether the legitimate reasons of the controller outweigh your reasons.
If the processing of personal data relating to you has been restricted, such data, apart from being stored, may be processed only with your consent or for the purpose of asserting, exercising or defending legal claims or protecting the rights of another natural or legal person or on grounds of an important public interest of the Union or of a Member State.
If the restriction on processing has been restricted in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.
4. Right of cancellation
a) Cancellation obligation
You may request that the personal data concerning you be deleted immediately and we are obliged to delete such data immediately if one of the following reasons applies:
(1) The personal data concerning you are no longer necessary for the purposes for which they were collected or otherwise processed.
(2) You revoke your consent on which the processing was based pursuant to Art. 6 para. 1 letter a or Art. 9 para. 2 letter a DSGVO and there is no other legal basis for the processing.
(3) You object to the processing pursuant to Art. 21 (1) DPA and there are no legitimate reasons for the processing, or you object to the processing pursuant to Art. 21 (2) DPA.
(4) The personal data concerning you were processed unlawfully.
(5) The deletion of personal data concerning you is necessary to comply with a legal obligation under Union or national law to which the controller is subject.
(6) The personal data concerning you has been collected in relation to information society services offered in accordance with Art. 8 para. 1 DSGVO.
b) Information to third parties
If we have made the personal data relating to you public and we are obliged to delete them pursuant to Art. 17 para. 1 DSGVO, he shall take reasonable measures, including technical measures, taking into account available technology and implementation costs, to inform data controllers who process the personal data that you, as a data subject, have requested them to delete all links to this personal data or copies or replications of this personal data.
The right to deletion does not exist insofar as the processing is necessary:
(1) on the exercise of the right to freedom of expression and information;
(2) in order to comply with a legal obligation requiring processing under Union or national law to which the controller is subject or in order to perform a task carried out in the public interest or in the exercise of official authority vested in the controller;
(3) for reasons of public interest in the field of public health pursuant to Art. 9 para. 2 lit. h and i and Art. 9 para. 3 DSGVO;
(4) for archiving, scientific or historical research purposes in the public interest or for statistical purposes pursuant to Art. 89 para. 1 DSGVO, insofar as the law referred to in section a) is likely to render impossible or seriously prejudice the attainment of the objectives of such processing, or
(5) to assert, exercise or defend legal claims.
5. Right to information
If you have exercised the right to rectification, erasure or limitation of processing, we are obliged to notify all recipients to whom the personal data concerning you have been disclosed of this rectification, erasure or limitation of processing, unless this proves impossible or involves a disproportionate effort.
They have the right to be informed of these recipients by the person responsible.
6. Right to data transferability
You have the right to receive the personal data concerning you that you have provided us with in a structured, common and machine-readable format. You also have the right to have this data communicated to another person in charge without interference from the person in charge to whom the personal data has been made available, provided that
(1) the processing is based on a consent pursuant to Art. 6 para. 1 letter a DSGVO or Art. 9 para. 2 letter a DSGVO or on a contract pursuant to Art. 6 para. 1 letter b DSGVO and
(2) the processing is carried out using automated procedures.
In exercising this right, you also have the right to obtain that the personal data concerning you be transferred directly from one responsible party to another, as far as this is technically feasible. The freedoms and rights of other persons must not be affected by this. The right to data transferability shall not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
7. Right of objection
You have the right to object at any time, for reasons arising from your specific situation, to the processing of personal data concerning you, which is carried out on the basis of Art. 6, paragraph 1, letter e or f FADP. We will no longer process the personal data concerning you, unless he can prove compelling reasons for processing which are worthy of protection and which outweigh your interests, rights and freedoms, or unless the processing serves to assert, exercise or defend legal claims. If the personal data concerning you are processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing. If you object to processing for the purposes of direct marketing, the personal data concerning you will no longer be processed for those purposes. Notwithstanding Directive 2002/58/EC, in the context of the use of Information Society services, you have the possibility of exercising your right of objection by means of automated procedures involving technical specifications.
8. Right to withdraw the declaration of consent under data protection law
You have the right to revoke your data protection declaration of consent at any time. Revocation of your consent does not affect the legality of the processing that has taken place based on your consent until revocation. To revoke a consent or an objection a simple message by e-mail to us is sufficient: email@example.com.
9. Right of appeal to a supervisory authority
Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with a supervisory authority, in particular in the Member State in which you are resident, your place of work or the place of the alleged infringement, if you consider that the processing of personal data concerning you is in breach of the DPA. The supervisory authority to which the complaint has been lodged shall inform the complainant of the status and outcome of the complaint, including the possibility of a judicial remedy under Art. 78 DSGVO.
A list of the supervisory authorities (for the non-public sector) with addresses can be found at: https://www.bfdi.bund.de/EN/Home/home_node.html;jsessionid=3D8817B7251154154AF4A7F0E743216E.1_cid329
CHANGE OF OUR DATA PROTECTION REGULATIONS
We reserve the right to adapt this data protection declaration so that it always meets the current legal requirements or to implement changes to our services in the data protection declaration, e.g. when introducing new services. The new data protection declaration then applies to your renewed visit.
At the beginning of the 2000s, Dr. Falk-Christian Heck first came into contact with a previously unknown disease – lipedema. The clinical picture of the affected women was met with neither acceptance nor understanding by the doctors. Even today, in many cases lipedema is still misdiagnosed as overweight or obesity (adiposity). The disease often remains undetected for a long time. Those affected suffer from shame, self-reproach and frustration.
As an experienced surgeon, Dr. Heck developed a completely new and sustainably effective surgical method, the lipedema surgery (lipo-decompression), which
- stops the lipedema
- is a pain-free surgery
- eliminates the need for compression garments
- improves the quality of life
These are still our goals today at the LipoClinic!
Costs of a lipedema lipo-decompression
Since September 2019, health insurance companies have been covering the costs of medical lipo-decompression for very severe stage III cases. However, patients must meet certain requirements to obtain a coverage by the health insurance. Each patient is different and the treatment at the LipoClinic is individually tailored. The costs for a lipedema surgery therefore depends on the complexity of the surgery and the aftercare required.